Common questions and answers
How do I file a claim?
If I file a claim, will my premium increase?
What happens after I file a claim?
How do I check the status of my claim?
You can contact claims directly at 855-662-7284 by calling our customer service team 9:00 AM – 5:00 PM Monday – Friday.
When should I file a claim?
How do I know if my claim will be covered?
How does the deductible work?
What if I need a rental vehicle while mine is being repaired?
Do I pay for rental up front?
What if I break down after hours or away from home?
Simply call the roadside assistance number at 855-662-7284 to arrange a tow truck to take you to a local repair facility. Contact the shop in the morning to start the claim. Most of our coverages also provide Trip Interruption. If your vehicle breaks down 100 miles or more away from home and needs to be left at a repair facility overnight, your hotel and restaurant expenses may be reimbursed to you $50 per day, up to 3 days. Maximum benefit is $150.00 per occurrence.
How does repair payment work?
What responsibilities do I have to keep the coverage active?
*Please see contract for Claims and Benefits eligibility