Why Protection Direct
Who we are
Our customers tell it like it is
Our satisfied customers say it best
We don’t want to just meet your expectations, we want to repeatedly exceed them. It’s great to know that our customers believe we do.
"I had a very positive experience with this company. A little over a year ago, my factory warranty had expired, and I was nervous about purchasing a contract for new coverage. Protection Direct was able to answer all of my questions and concerns, and got me a payment plan that worked for my budget. Last week my AC went out. Protection Direct took care of everything with the service facility, and was able to get my vehicle repaired and back to me quickly. This was definitely a positive experience for me."
"Very helpful company. I was in the need for a service contract as my factory warranty had expired. Being a single mom I was worried about budget and cost of repairs if I got into a situation where my vehicle wasn't running right. The sales rep was awesome. I hate high pressure sales and didn't get that at all from my sales person. They were able to get me into a payment plan that worked great for my budget and explained the contract to me so if I ever need to use it I will be ready. There is no doubt that they were there to ensure that I am taken care of if anything arises."
“I was and still am impressed with the quality of service I received. Even the shop staff and owner we’re impressed and mentioned they had not seen that kind of service from a warranty company before.”
Nathaniel, TX, 2000 Lincoln Navigator
“I am very satisfied with Protection Direct! As an owner of multiple vehicles, we receive numerous vehicle warranty offers, and have been disappointed in the past. Protection Direct was not only professional and affordable, the membership information was clearly explained and truly provided our family of 6 peace of mind on our many road trips together.”
Bethany, OH, 2003 Chevrolet Tahoe
“Your services were very prompt and helped me avoid a very expensive situation.”
Bradley, TX, 2005 Ford Explorer
“I had a major transmission overhaul needed on my 2000 Ford Explorer. The automobile only had approximately 30,000 miles on it at the time. My extended warranty covered all of the cost involved less deductible and tax. I was very satisfied with the level of cooperation and ultimate outcome of the whole episode.”
Gerald, MO, 2000 Ford Explorer
“We recently needed a new transmission put in our car and everyone was very helpful. Our questions we’re answered and we found a service station very close to home.”
Elaine, TN, 2003 BMW X5
"My father bought a policy 3 years ago. While he was hesitant thinking his repairs wouldn't be paid for do to negativity surrounding this industry, He called me when his Air Conditioner went out to file a claim, and the folks at Protection direct couldn't have been nicer and they were so easy to work with. It was an $1800 repair that protection direct covered. All my dad had to do at the body shop was give them his policy card. If you have had a bad experience with other extended warranty companies, try Protection direct, you will have peace of mind."
“When a part was delayed for my transmission replacement, I was granted three more days car rental. I was satisfied with the experience.”
Winnie, TX, 2002 Ford Taurus
"I am writing you just to thank you for handling my claim so promptly and professionally. The procedure was not help up with any red tape or any running around. My vehicle was repaired in a very timely manner, without any inconvenience to me at all. Once again thank you for the quick response."
Jamesville, NC 2002 Dodge Ram